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Please review our FAQ's and Help content before emailing AKALT.net for technical support. If your question does require an email, give us the details including:
We'll respond as soon as possible. Occasionally, we may need to do a bit of research but you'll usually receive a response within an hour during normal business hours.
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Helm Control System Help
| Answering Your Frequently Asked Questions |
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First, log on to your Control Panel and set up your email address. How do I create a new Email account?
How do I upload files to my website?
How do I publish with MS FrontPage?
How do I upload with DreamWeaver? Set up your remote server according to the dialog box instructions. Information you will need to complete this includes: How do I check my site statistics? Login to your Helm Control Panel and click through to your domain. Click on the link to statistics. An At-A-Glance chart is available. For more detailed statistics please "Enable" your smarter stats. You will be able to logon from this page. I would like a CD copy of my website and a hard copy of the data structure. All data is available via remote access. Your developer should be able to pull down all data. We don't offer CD-creation services (unless we are the development shop), as most client data can be downloaded in the matter of minutes and burned to a CD at your location. I'm getting too much Spam! What do I do? The SmarterMail Spam filter is a great tool but does require some set up. After all, what's spam to you may not be to someone else. Check out our Spam Filter guide. |
Depending on your hosting plan, you may have between 1 and 100 POP email addresses available for your domain. Simply open up your Helm Control Panel, click on the "Domains" Icon. On the next page click on the Email Accounts icon. Enter the email address you wish to create and you are all set. 
You can use the File Manager from the Helm Control Panel but the more common approach is to use some form of FTP or web publishing software. All files need to go into your wwwroot folder. 
Login to your control panel and click through to your domain. You must click on the FrontPage icon and enable the FrontPage extensions. Note the login name and password. 
